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1. Refund Policy

At FivfivgoSale, we value your satisfaction. If you are not happy with your order, you may request a full refund under the following conditions:

1.1 Refund Eligibility

• Item must be in original condition and packaging
• Request must be made within 30 days of delivery
• Proof of purchase is required
• Return must include tracking number

1.2 Items Not Eligible

• Perishable items such as food
• Digital goods and gift cards
• Customized or personal items
• Final sale items
• Items damaged through misuse

1.3 Refund Process

Refunds are issued within 7 to 10 business days after receiving your return. Payment will be made to the original method and confirmation sent by email.

1.4 Fees

• Shipping fees are non refundable unless the item was defective
• Return shipping is paid by the customer unless it was our mistake
• A restocking fee may apply and will be communicated clearly

2. Cancellation Policy

Orders can be canceled if they have not yet been processed or shipped:

2.1 Conditions

• Cancellation must be requested before order is packed
• Customized items cannot be canceled once processing begins
• Once shipped, orders cannot be canceled but may be returned

2.2 Requesting a Cancellation

Use our Contact Us form to request a cancellation. We will confirm and guide you through the next steps.

2.3 Costs

• If the order has shipped, standard return rules apply
• Customer is responsible for return delivery costs if applicable

3. Exchange Policy

If you received a wrong or damaged item, we will gladly exchange it free of charge. Contact us within 7 days of delivery.

3.1 Conditions

• Item must be unused in original condition
• Exchange depends on item availability
• We cover return shipping for verified errors

4. Need Assistance

If you need help with a refund, exchange or cancellation, reach out anytime through our Contact Us page. We are always here to help.